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Upselling and suggestive selling are techniques in which both waitstaff and managers should be well-versed. When executed well, upselling results in more profits for the restaurant and a larger tip for the waitress. When executed poorly, upselling seems pushy and results in annoyed customers

Read more at Suite101: Psychology is Important to Restaurant Management: Understanding Psychology and Behavior Helps Restaurant Managers http://businessmanagement.suite101.com/article.cfm/psychology_is_important_to_restaurant_management#ixzz0dG6s17Am